Here you'll find everything you need to know about the 9games platform rules — registration, deposits, Pix withdrawals, bonuses, responsible gambling, and your rights as a user. No fine print, no hidden catches.
By creating an account or using any service provided by 9games, you confirm that you have read, understood, and agree to these Terms and Conditions in full. If you disagree with any part of them, do not create an account, or contact our support team before proceeding. These terms apply to all users of the 9games platform, accessible at 9games.best.
These Terms and Conditions constitute a legally binding agreement between you (hereinafter "User") and 9games (hereinafter "Platform" or "9games"). By accessing, browsing, or using any part of the 9games platform — including Sports Betting, e-sports, crash games, blackjack, slots, and any other available service — you represent that:
Continued use of the 9games platform following any update to these terms automatically constitutes acceptance of the new conditions. 9games recommends that users review this document periodically.
9games is intended exclusively for users aged 18 and over who reside in Brazil. Access or use by minors is strictly prohibited and will be terminated immediately upon identification.
To create an account on 9games, the user must meet all of the following requirements:
Each user is entitled to a single account at 9games, linked to your CPF. Creating multiple accounts to circumvent limits, stack bonuses, or for any other purpose is strictly prohibited and will result in the immediate closure of all accounts involved, along with the forfeiture of all balances and bonuses.
The user is responsible for keeping their login credentials (email and password) confidential. 9games is not liable for unauthorized access resulting from the user's failure to safeguard this information. If unauthorized access is suspected, the user must contact support immediately at contato@9games.best.
The information provided during registration may be requested for verification at any time. Providing false or incomplete data is sufficient grounds for account closure and withholding of any available balance pending the conclusion of an investigation.
The 9games is legally required to verify the identity of its users — a process internationally known as KYC (Know Your Customer). This verification protects users against fraud and ensures the platform remains a safe and trustworthy environment.
Identity verification is required in the following situations:
Documents typically requested include a government-issued photo ID (RG, CNH, or passport), proof of address issued within the last 90 days, and in some cases, proof of the payment method used. All documents are handled with strict confidentiality in accordance with the LGPD.
Documents are reviewed within up to 48 business hours of submission. Withdrawals may be temporarily suspended during the verification process. 9games is committed to completing verification as quickly as possible to minimize any impact on the user experience.
Identity verification ensures that no one else can withdraw your funds, even if they gain access to your login credentials. It is a layer of protection that works in your favor.
The 9games accepts the following payment methods for deposits and withdrawals, all natively Brazilian:
The minimum deposit at 9games is R$ 20.00. There is no maximum deposit limit, although deposits above certain amounts may require additional verification in accordance with anti-money laundering policies.
The minimum withdrawal is R$ 30.00. The average Pix processing time is under 5 minutes. Withdrawals via other methods may take up to 3 business days depending on the user's financial institution. 9games does not charge any withdrawal fees — any bank charges are the user's responsibility as per their bank's terms.
All withdrawals are subject to payment method verification: funds should preferably be withdrawn via the same method used for the deposit. If that is not possible, the user must contact support for guidance. 9games reserves the right to request additional documentation for high-value withdrawals.
Withdrawals of balances derived solely from bonuses where the rollover requirement has not been met will not be processed. Bonus balances may only be withdrawn after all conditions described in the Bonuses and Promotions section of this document have been fully satisfied.
The 9games periodically offers bonuses and promotions for new sign-ups and active users. All promotions are subject to the specific conditions described on each offer's page, as well as the general rules outlined in this section.
Welcome Bonus: The 100% first deposit bonus is available to new users who make their first deposit of at least R$ 20.00 via Pix or another accepted payment method. The maximum bonus amount is R$ 500.00. The bonus is credited automatically once the deposit is confirmed.
Rollover requirement: The bonus balance must be wagered a minimum number of times before it can be withdrawn. The standard rollover for the welcome bonus is 30x (thirty times) the value of the bonus received. Bets in different categories may contribute at different rates toward meeting the rollover requirement:
Expiration date: The bonus and rollover requirement must be completed within 30 calendar days after the bonus is credited. After this period, any unused bonus balance or incomplete rollover will be automatically removed from the account with no possibility of recovery.
9games reserves the right to cancel or modify any promotion at any time, with advance notice on the platform whenever possible. Using strategies to exploit bonuses abusively (bonus abuse) — including placing risk-free bets solely to meet rollover requirements artificially — may result in bonus cancellation and, in serious cases, account closure.
If you receive a BRL 100.00 bonus and the rollover is 30x, you need to wager a total of BRL 3,000.00 in eligible bets to unlock the bonus for withdrawal. Placing BRL 10.00 bets per round on Aviator (100% contribution), that means 300 rounds.
All bets placed on the platform 9games — whether in football (Brasileirão Série A, Copa do Brasil, Libertadores), e-sports (CBLOL, CS2, VALORANT, Free Fire), crash games (Aviator, Spaceman, JetX, Mines, Plinko), or live casino games (blackjack, roulette) — are subject to the following general rules:
For crash games such as Aviator and Spaceman, results are generated by a certified provably fair algorithm — verifiable by the user through the hash disclosed at the end of each round. 9games does not interfere with nor has advance access to the outcome of any round.
For Live Casino games provided by Evolution Gaming and other certified partners, the specific rules for each variant are available within the game itself and take precedence over any generic descriptions. The outcome of live rounds is final and not subject to review once the round has closed.
The 9games VIP Program 9games rewards users with points earned on every bet placed on the platform, regardless of the outcome. VIP points apply to all categories — Sports Betting, e-sports, Crash Games, Blackjack, and slots.
The standard point accumulation rate is 1.0 point for every R$ 10.00 wagered. During special promotions, this rate may be multiplied by 2x or more, as announced on the platform. Points have no direct monetary value and cannot be withdrawn — they are used exclusively for level progression within the VIP Program.
The benefits of each VIP tier — including cashback percentage, withdrawal limits, access to exclusive tables, and more — are described on the 9games VIP Program page and may be updated periodically. 9games will notify affected users in advance of any benefit reductions.
9games reserves the right to remove VIP points or downgrade a user's tier in the event of suspicious activity, bonus abuse, or violation of these Terms and Conditions.
The 9games believes that betting is a form of entertainment and should be enjoyed responsibly and within each user's financial means. In line with this commitment, the platform provides the following responsible gambling tools, available free of charge and immediately accessible to all users:
9games does not send marketing communications to users who have flagged difficulties with gambling or who are in a self-exclusion period. If you need support, you can reach our support team directly — they are trained to provide responsible gambling guidance.
For more information, visit the Responsible Gaming of 9games.
By using the platform 9games, the user agrees not to engage in any of the following actions, which may result in immediate account closure and forfeiture of the account balance:
9games continuously monitors user activity on the platform. Any suspicious behavior may result in a preventive account suspension pending investigation, during which withdrawals may be temporarily blocked. The user will be notified by email and given the opportunity to provide clarification before any final decision is made.
The 9games handles all users' personal data in accordance with the General Data Protection Law (LGPD — Lei 13.709/2018). Data collected during registration and use of the platform is used exclusively for the following purposes:
Users' personal data are never sold or shared with third parties for commercial purposes. Data is shared only with operational partners strictly necessary for the platform to function (such as payment processors and game providers), all of whom are bound by confidentiality agreements in line with the LGPD.
Users have the following rights guaranteed under the LGPD:
To exercise any of these rights, please contact us at contato@9games.best. For full details on how your data is handled, please see the Privacy Policy of 9games.
The 9games commits to keeping the platform available and fully operational to the best of its technical capacity. However, the platform cannot be held responsible for:
In the event of a technical failure that produces incorrect bet or game outcomes, 9games will investigate the incident and apply the fairest resolution possible — which may include refunding affected bets or recalculating results based on the correct system state.
9games's maximum liability under any circumstance is limited to the amount deposited by the user into the account and not yet withdrawn, as verified at the time of the incident.
Users may request the closure of their account at 9games at any time by contacting support via email or chat. Prior to closure, the user may withdraw any available real balance in the account, provided all verification requirements have been met.
9games reserves the right to close or suspend any account in the following situations:
If 9games terminates an account due to a breach of these terms, bonus balances will not be refunded. Real-money deposit balances with no associated evidence of fraud may be returned to the user following an internal investigation, at 9games's discretion.
The 9games may update these Terms and Conditions periodically to reflect changes in the services offered, applicable legislation, or industry best practices. Any material changes will be communicated to the user via their registered email and/or through a visible notice on the platform at least 7 calendar days before taking effect.
Continued use of the platform after the effective date of the new conditions constitutes acceptance of the changes. If the user does not agree with the new conditions, they must close their account before the changes take effect.
The date of the most recent update to this document will always be shown at the top of the page. Users are responsible for keeping up with updates — we recommend checking this page every two months or whenever you receive an update notification from 9games.
These Terms and Conditions are governed by the laws of Federative Republic of Brazil. In the event of a dispute or disagreement between the user and the 9games, both parties agree to seek, whenever possible, an amicable resolution through the available support channels.
If an amicable resolution is not possible, the user may turn to consumer protection bodies available in Brazil, including the Procon in their state and the consumidor.gov.br platform, maintained by the Ministry of Justice.
For matters requiring a judicial decision, the parties elect the courts of the District of São Paulo/SP as the competent jurisdiction to resolve any disputes, waiving any other venue, however privileged, except where the Consumer Protection Code mandates a different jurisdiction in favor of the consumer.
For questions, complaints, or requests related to these Terms and Conditions or the general use of the platform 9games, please reach out through the channels below:
The 9games support team operates exclusively in Portuguese and aims to respond to all requests within 2 hours for chat and WhatsApp, and within 24 hours for email. Data protection requests (LGPD) are handled within up to 15 business days, as required by law.
For matters specifically related to data protection, please refer to our Privacy Policy. For responsible gambling information, visit the Responsible Gaming.
Deposit via Pix from R$ 20.00, claim a 100% bonus on your first deposit, and enjoy football, e-sports, crash games, and live blackjack.
Quick answers to the most common questions
9games support team is available in Portuguese 24 hours a day via chat, email, and WhatsApp. If you have any questions about the terms before creating your account, just reach out.