Here we've compiled the questions our support team receives most often from 9games — covering registration, Pix deposits, withdrawals, bonuses, Brasileirão betting, crash games, live blackjack, account security, and Responsible Gaming. The idea is for you to find the answer you need without waiting for chat, but if you can't find it, the team is available 24 hours a day, in Portuguese, via live chat at 9games.best.
The answers below reflect the current policies and operations of 9games. If any information changes due to a policy update, the Terms and Conditions and the Privacy Policy of the platform prevail. Use the side index to jump straight to the category you need.
👤 Account & Registration
Everything about opening, verifying, and managing your 9games account
Go to 9games.best, click "Sign Up" and fill out the form with your full name, CPF, date of birth, email, and phone number. Create a secure password, accept the Terms and Conditions, and confirm you are 18 or older. The whole process takes under 2 minutes. After registering, you will receive a confirmation email — click the link to activate your account and you will be ready to deposit and play.
No. The 9games allows only one account per CPF. Creating multiple accounts — even with different details — violates the Terms and Conditions and may result in all accounts involved being blocked and balances withheld. If you have any issues accessing your current account, contact support before attempting to create a new one.
Identity verification (KYC) is required before your first withdrawal. You'll need to submit a clear photo of your government-issued ID (RG or CNH, front and back) and a recent proof of address from the last 3 months — such as a utility bill (water, electricity, gas, internet) or a bank statement showing your name and address. Review takes up to 48 business hours. Once approved, you won't need to go through this process again for future withdrawals.
On the login page of 9games, click "Forgot your password?" and enter your registered email. You'll receive a reset link in under 2 minutes — check your spam folder too. The link is valid for 30 minutes. Set a new password with at least 8 characters, using letters, numbers and special characters. If you don't remember your registered email, contact support with your full name and CPF.
Changes to your email address or phone number must be made through 9games for security reasons — to prevent third parties from modifying your account details. Contact us via live chat or at contato@9games.best, let us know the change you'd like to make, and the team will request identity verification before processing the update.
No. The 9games works directly in your mobile browser (Chrome, Safari, Firefox) or on desktop — no app download required. The platform is fully responsive and delivers the same complete experience on mobile and desktop. For quicker access, add 9games.best to your phone's home screen via the browser menu (select "Add to Home Screen").
💳 Deposits
Accepted methods, minimum amounts, and processing times
The 9games accepts all major Brazilian payment methods: Pix (recommended — instant 24h), boleto bancário, credit and debit cards (Visa, Mastercard, Elo), PicPay, Mercado Pago, and TED bank transfers from any bank (Nubank, Itaú, Bradesco, Banco do Brasil, and others). Pix is the fastest method and is available around the clock, including weekends and holidays.
The minimum deposit at 9games is R$ 20.00. That amount is already enough to activate the 100% welcome bonus — deposit R$ 20.00 and play with R$ 40.00 from the start. There is no defined maximum deposit, but for Pix deposits above certain amounts the platform may request additional identity confirmation for security purposes.
Via Pix, deposits are credited to your account at 9games in seconds — typically under 30 seconds after payment confirmation. Via credit or debit card, it takes between 1 and 5 minutes. Boleto bancário may take up to 1 business day after payment (boletos paid after 5 PM are usually processed the next business day). Via PicPay and Mercado Pago, processing is instant. Via TED, the timeline follows standard banking hours.
No. For security reasons and compliance with anti-money laundering regulations, the 9games only accepts deposits from bank accounts, cards, or Pix keys registered under the CPF of the account holder on the platform. Third-party deposits are automatically rejected and the amount returned to its source. This policy protects both the platform and the user.
Wait 5 to 10 minutes, as there may be a brief delay during periods of high demand. If the balance still has not appeared after that time, please contact 9games via live chat by providing the deposit amount, the payment method used, the date and time of the transaction, and — if available — proof of payment (a screenshot of the Pix or bank statement). The team will locate the transaction and manually credit it if needed, within 1 business hour.
💸 Withdrawals
How to withdraw, timelines, and limits at 9games
The minimum withdrawal at 9games is R$ 30.00. You can withdraw via Pix at any time, 24 hours a day, 7 days a week — including Saturdays, Sundays, and holidays. Processing takes under 5 minutes after the request, sent directly to your registered Pix key. Before your first withdrawal, identity verification (KYC) must be approved.
Certain situations may cause additional delays in withdrawal processing: a pending or incomplete identity verification, a withdrawal above a certain amount that triggers a manual security review, or a withdrawal of bonus balance not yet converted to real funds. If your withdrawal takes more than 30 minutes after verification is approved, please contact 9games via live chat with your withdrawal request ID.
Withdrawals must be made to a bank account or Pix key registered under the CPF of the account holder at 9games. You do not need to use the exact same bank or Pix key you deposited with — any Pix key linked to your CPF is accepted. Withdrawals to third-party accounts are not permitted, regardless of the relationship between the parties.
Not directly. Your bonus balance must be converted into real balance by meeting the rollover requirement — in the case of the welcome bonus at 9games, the rollover requirement is 30x the bonus amount, within 30 days. For example, if you received a BRL 100.00 bonus, you need to place BRL 3,000.00 in qualifying bets to convert the bonus into real balance. Your real balance, on the other hand, can be withdrawn at any time with no rollover restrictions.
🎁 Bonuses & Promotions
How bonuses, rollovers, and promotions work at 9games
The welcome bonus at 9games is a 100% match on your first deposit, up to R$ 500.00. Here is how it works: deposit R$ 50.00 and receive an extra R$ 50.00 in bonus funds — a total of R$ 100.00 to play with. Deposit R$ 200.00 and play with R$ 400.00. The bonus is credited automatically once the deposit is confirmed, with no code to enter and no need to contact support. The rollover is 30x the bonus amount, within 30 days.
Rollover is the total amount you need to wager in order to convert your bonus balance into real balance and make a withdrawal. At 9games, the welcome bonus rollover is 30x the bonus amount received. If you received a BRL 100.00 bonus, you need to place BRL 3,000.00 in qualifying bets within 30 days. Cancelled bets, bets on markets with odds below 1.50, and hedged bets (covering opposing outcomes) generally do not count toward the rollover. Full details are available in the Terms and Conditions.
Yes. The cashback at 9games is part of the VIP Program and runs on a weekly basis. The cashback percentage varies according to your program tier — starting at 5% for entry-level tiers and going up to 15% at the highest levels. Cashback is calculated on your net weekly losses (bets lost minus bets won) and credited automatically every Monday. Unlike the welcome bonus, VIP cashback has no rollover — it's credited directly as real balance.
No. The 100% welcome bonus is exclusive to your first deposit and can only be used once per CPF. After the first deposit, subsequent bonuses are offered through regular promotions at 9games, the VIP Program (weekly cashback) and seasonal promotions tied to events like Copa do Brasil, Brasileirão, Libertadores, and e-sports tournaments. Keep an eye on your account notifications so you never miss an offer.
⚽ Sports Betting
Football, e-sports, MMA, and available markets on 9games
The 9games offers betting on dozens of sports and competitions, with a strong focus on what Brazilians love most: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Premier League, Champions League), MMA/UFC, volleyball, basketball (NBB), tennis, e-sports (CBLOL, CS2, Valorant, Free Fire, FIFA), Formula 1, and much more. Pre-match and live betting are available for all major events.
If a match is cancelled or postponed by more than 24 hours from its original scheduled time, all bets placed on that event are cancelled and the staked amount is returned to your account balance. If the match is postponed and played within 24 hours, bets generally remain valid. Live bets on cancelled events are refunded in full. Full details on cancellations can be found in the betting rules section of the Terms and Conditions of 9games.
Yes. Live betting is one of the most popular features at 9games. During a football match, for example, you can bet on the next goal, half-time result, total corners, yellow cards and many other markets — with odds updating in real time as the game unfolds. The live betting section is available in the main menu right after you log in.
The minimum bet amount on the 9games is R$ 2.00. The maximum limit varies depending on the market, the event, and your VIP Program level — higher-tier users have access to larger betting limits. For main Brasileirão and Copa do Brasil markets, the limits are generally very competitive. Diamond VIP users get access to premium limits and can request custom limits through their dedicated account manager.
🎮 Games & Casino
Crash games, blackjack, slots and live casino at 9games
Crash games are games where a multiplier starts at 1x and rises continuously — the goal is to cash out before the multiplier "crashes." The longer you wait, the higher the multiplier and the greater the potential payout — but the risk increases accordingly. At 9games, the top crash games include Aviator, Spaceman and other titles from international providers. All of them use a provably fair algorithm — you can verify the fairness of each round directly on the platform.
Yes. The Live Casino at 9games offers blackjack, roulette, baccarat, and poker tables with real dealers streamed live in HD — you watch the dealer shuffle and deal the cards in real time, with no computer-generated results. Tables run 24 hours a day and are accessible directly in your browser, no download required. A range of betting limits is available to suit both beginners and more experienced players.
All slots available on 9games are provided by recognized international suppliers — such as Pragmatic Play, PG Soft, Hacksaw Gaming, and others — which undergo regular RTP and randomness audits by certified independent laboratories. The RTP (Return to Player) for each slot is available in the game description before you start playing. Slot RTPs on the platform generally range between 94% and 97%.
Yes. A 9games has a dedicated e-sports section with betting on national and international tournaments: CBLOL (League of Legends Brasil), CS2 (IEM, BLAST, ESL), Valorant Champions Tour, Free Fire Series, FIFA/EA FC and more. Markets include match result, maps, kills, handicap and other game-specific options. Live betting is available during matches with real-time updated odds.
🛡️ Security
Data protection, LGPD, and account security at 9games
Yes. A
9games uses TLS 1.2 or higher encryption on all connections — the same standard applied by digital banks like Nubank and Itaú. Personal and financial data are stored on secure servers and processed in compliance with Brazil's General Data Protection Law (LGPD — Law 13.709/2018). No personal information is sold or shared with third parties for commercial purposes. For full details, please refer to the
Privacy Policy.
No. The 9games never sends emails asking for your password, full card details, or CPF outside the platform. If you received a message like this, it is a phishing attempt — do not click any links and do not provide any information. Forward the email to contato@9games.best for investigation. Then go directly to 9games.best in your browser (not through any links in the suspicious email) and change your password as a precaution.
Contact 9games support immediately at 9games via live chat or by emailing contato@9games.best. In the meantime, if you still have access to your account, change your password immediately through the settings and close all active sessions. The team can temporarily lock your account while the situation is investigated to protect your balance. Also change the password for the email address linked to your account, as it may have been the entry point for unauthorized access.
💚 Responsible Gaming
Protection tools and support resources available at 9games
Yes. A
9games offers four free self-control tools, accessible directly from your account dashboard under "Responsible Gaming": deposit limit (daily, weekly, or monthly), session bet limit, temporary break (from 24 hours up to 6 months), and permanent self-exclusion. All tools take effect immediately upon confirmation. To increase an existing deposit limit, a mandatory 48-hour waiting period applies. Learn more at
Responsible Gaming.
Permanent self-exclusion definitively closes your account at 9games, with no possibility of reactivation. Before closure, any available real balance is returned via Pix. The user is immediately removed from all marketing lists. To request this, go to the "Responsible Gaming" section in your account panel or reach out via chat or email at contato@9games.best. The process is handled with top priority — completed within 24 hours of your confirmed request.
In addition to support from 9games, there are dedicated resources available in Brazil: CAPS (Centro de Atenção Psicossocial), which provides free care through the SUS nationwide; CVV (Centro de Valorização da Vida), reachable by dialing 188, free of charge, 24 hours a day; and Jogadores Anônimos Brasil support groups, with in-person and online meetings in various cities. If you'd like to talk to the 9games team before taking any other step, live chat is available 24 hours a day in Portuguese, judgment-free.
Didn't find your question here?
This page covers the most common questions, but 9games has a support team available 24 hours a day, in Portuguese, for any additional questions. Reach us via live chat at 9games.best or by emailing contato@9games.best — average response time in chat: under 3 minutes.